Viewing file:  SupportActionsAdmin.php (22.2 KB) -rw-rw-rw-
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<?php
if (!defined('W3TC')) {
die();
}
w3_require_once(W3TC_LIB_W3_DIR . '/UI/PluginView.php');
w3_require_once(W3TC_INC_FUNCTIONS_DIR . '/admin.php');
class W3_AdminActions_SupportActionsAdmin extends W3_UI_PluginView {
/**
* Array of request types
*
* @var array
*/
var $_request_types;
/**
* Array of request groups
*
* @var array
*/
var $_request_groups = array(
'Free Support' => array(
'bug_report',
'new_feature'
),
'Premium Services (per site pricing)' => array(
'email_support',
'phone_support',
'plugin_config',
'theme_config',
'linux_config'
)
);
/**
* Request price list
*
* @var array
*/
var $_request_prices = array(
'email_support' => 75,
'phone_support' => 150,
'plugin_config' => 100,
'theme_config' => 150,
'linux_config' => 200
);
/**
* @var W3_Config
*/
public $_config;
/**
* Current page
*
* @var string
*/
var $_page = 'w3tc_support';
function __construct() {
$this->_config = w3_instance('W3_Config');
$this->_request_types = array(
'bug_report' => __('Submit a Bug Report', 'w3-total-cache'),
'new_feature' => __('Suggest a New Feature', 'w3-total-cache'),
'email_support' => __('Less than 15 Minute Email Support Response (M-F 9AM - 5PM EDT): $75 USD', 'w3-total-cache'),
'phone_support' => __('Less than 15 Minute Phone Support Response (M-F 9AM - 5PM EDT): $150 USD', 'w3-total-cache'),
'plugin_config' => __('Professional Plugin Configuration: Starting @ $100 USD', 'w3-total-cache'),
'theme_config' => __('Theme Performance Optimization & Plugin Configuration: Starting @ $150 USD', 'w3-total-cache'),
'linux_config' => __('Linux Server Optimization & Plugin Configuration: Starting @ $200 USD', 'w3-total-cache')
);
w3_require_once(W3TC_INC_FUNCTIONS_DIR . '/admin.php');
$this->_page = w3tc_get_current_page();
}
/**
* Support select action
*
* @return void
*/
function action_support_select() {
include W3TC_INC_DIR . '/options/support/select.php';
}
/**
* Support payment action
*
* @return void
*/
function action_support_payment() {
w3_require_once(W3TC_LIB_W3_DIR . '/Request.php');
$request_type = W3_Request::get_string('request_type');
if (!isset($this->_request_types[$request_type])) {
$request_type = 'bug_report';
}
$request_id = date('YmdHi');
$return_url = admin_url('admin.php?page=w3tc_support&request_type=' . $request_type . '&payment=1&request_id=' . $request_id);
$cancel_url = admin_url('admin.php?page=w3tc_dashboard');
include W3TC_INC_DIR . '/options/support/payment.php';
}
/**
* Support form action
*
* @return void
*/
function action_support_form() {
global $current_user;
w3_require_once(W3TC_LIB_W3_DIR . '/Request.php');
$name = '';
$email = '';
$request_type = W3_Request::get_string('request_type');
if (!isset($this->_request_types[$request_type])) {
$request_type = 'bug_report';
}
if (is_a($current_user, 'WP_User')) {
if ($current_user->first_name) {
$name = $current_user->first_name;
}
if ($current_user->last_name) {
$name .= ($name != '' ? ' ' : '') . $current_user->last_name;
}
if ($name == 'admin') {
$name = '';
}
if ($current_user->user_email) {
$email = $current_user->user_email;
}
}
$theme = w3tc_get_current_theme();
$template_files = (isset($theme['Template Files']) ? (array)$theme['Template Files'] : array());
$ajax = W3_Request::get_boolean('ajax');
$request_id = W3_Request::get_string('request_id', date('YmdHi'));
$payment = W3_Request::get_boolean('payment');
$url = W3_Request::get_string('url', w3_get_domain_url());
$name = W3_Request::get_string('name', $name);
$email = W3_Request::get_string('email', $email);
$twitter = W3_Request::get_string('twitter');
$phone = W3_Request::get_string('phone');
$subject = W3_Request::get_string('subject');
$description = W3_Request::get_string('description');
$templates = W3_Request::get_array('templates');
$forum_url = W3_Request::get_string('forum_url');
$wp_login = W3_Request::get_string('wp_login');
$wp_password = W3_Request::get_string('wp_password');
$ftp_host = W3_Request::get_string('ftp_host');
$ftp_login = W3_Request::get_string('ftp_login');
$ftp_password = W3_Request::get_string('ftp_password');
$subscribe_releases = W3_Request::get_string('subscribe_releases');
$subscribe_customer = W3_Request::get_string('subscribe_customer');
include W3TC_INC_DIR . '/options/support/form.php';
}
/**
* Send support request action
*
* @return void
*/
function action_support_request() {
w3_require_once(W3TC_LIB_W3_DIR . '/Request.php');
$request_type = W3_Request::get_string('request_type');
$payment = W3_Request::get_boolean('payment');
$request_id = W3_Request::get_string('request_id');
$url = W3_Request::get_string('url');
$name = W3_Request::get_string('name');
$email = W3_Request::get_string('email');
$twitter = W3_Request::get_string('twitter');
$phone = W3_Request::get_string('phone');
$subject = W3_Request::get_string('subject');
$description = W3_Request::get_string('description');
$templates = W3_Request::get_array('templates');
$forum_url = W3_Request::get_string('forum_url');
$wp_login = W3_Request::get_string('wp_login');
$wp_password = W3_Request::get_string('wp_password');
$ftp_host = W3_Request::get_string('ftp_host');
$ftp_login = W3_Request::get_string('ftp_login');
$ftp_password = W3_Request::get_string('ftp_password');
$subscribe_releases = W3_Request::get_string('subscribe_releases');
$subscribe_customer = W3_Request::get_string('subscribe_customer');
$params = array(
'request_type' => $request_type,
'payment' => $payment,
'url' => $url,
'name' => $name,
'email' => $email,
'twitter' => $twitter,
'phone' => $phone,
'subject' => $subject,
'description' => $description,
'forum_url' => $forum_url,
'wp_login' => $wp_login,
'wp_password' => $wp_password,
'ftp_host' => $ftp_host,
'ftp_login' => $ftp_login,
'ftp_password' => $ftp_password,
'subscribe_releases' => $subscribe_releases,
'subscribe_customer' => $subscribe_customer
);
$post = $params;
foreach ($templates as $template_index => $template) {
$template_key = sprintf('templates[%d]', $template_index);
$params[$template_key] = $template;
}
if (!isset($this->_request_types[$request_type])) {
w3_admin_redirect(array_merge($params, array(
'w3tc_error' => 'support_request_type'
)), false);
}
$required = array(
'bug_report' => 'url,name,email,subject,description',
'new_feature' => 'url,name,email,subject,description',
'email_support' => 'url,name,email,subject,description',
'phone_support' => 'url,name,email,subject,description,phone',
'plugin_config' => 'url,name,email,subject,description,wp_login,wp_password',
'theme_config' => 'url,name,email,subject,description,wp_login,wp_password,ftp_host,ftp_login,ftp_password',
'linux_config' => 'url,name,email,subject,description,wp_login,wp_password,ftp_host,ftp_login,ftp_password'
);
if (strstr($required[$request_type], 'url') !== false && $url == '') {
w3_admin_redirect(array_merge($params, array(
'w3tc_error' => 'support_request_url'
)), false);
}
if (strstr($required[$request_type], 'name') !== false && $name == '') {
w3_admin_redirect(array_merge($params, array(
'w3tc_error' => 'support_request_name'
)), false);
}
if (strstr($required[$request_type], 'email') !== false && !preg_match('~^[a-z0-9_\-\.]+@[a-z0-9-\.]+\.[a-z]{2,5}$~', $email)) {
w3_admin_redirect(array_merge($params, array(
'w3tc_error' => 'support_request_email'
)), false);
}
if (strstr($required[$request_type], 'phone') !== false && !preg_match('~^[0-9\-\.\ \(\)\+]+$~', $phone)) {
w3_admin_redirect(array_merge($params, array(
'w3tc_error' => 'support_request_phone'
)), false);
}
if (strstr($required[$request_type], 'subject') !== false && $subject == '') {
w3_admin_redirect(array_merge($params, array(
'w3tc_error' => 'support_request_subject'
)), false);
}
if (strstr($required[$request_type], 'description') !== false && $description == '') {
w3_admin_redirect(array_merge($params, array(
'w3tc_error' => 'support_request_description'
)), false);
}
if (strstr($required[$request_type], 'wp_login') !== false && $wp_login == '') {
w3_admin_redirect(array_merge($params, array(
'w3tc_error' => 'support_request_wp_login'
)), false);
}
if (strstr($required[$request_type], 'wp_password') !== false && $wp_password == '') {
w3_admin_redirect(array_merge($params, array(
'w3tc_error' => 'support_request_wp_password'
)), false);
}
if (strstr($required[$request_type], 'ftp_host') !== false && $ftp_host == '') {
w3_admin_redirect(array_merge($params, array(
'w3tc_error' => 'support_request_ftp_host'
)), false);
}
if (strstr($required[$request_type], 'ftp_login') !== false && $ftp_login == '') {
w3_admin_redirect(array_merge($params, array(
'w3tc_error' => 'support_request_ftp_login'
)), false);
}
if (strstr($required[$request_type], 'ftp_password') !== false && $ftp_password == '') {
w3_admin_redirect(array_merge($params, array(
'w3tc_error' => 'support_request_ftp_password'
)), false);
}
/**
* Add attachments
*/
$attachments = array();
$attach_files = array(
/**
* Attach WP config file
*/
w3_get_wp_config_path(),
/**
* Attach minify file
*/
w3_cache_blog_dir('log') . '/minify.log',
/**
* Attach .htaccess files
*/
w3_get_pgcache_rules_core_path(),
w3_get_pgcache_rules_cache_path(),
w3_get_browsercache_rules_cache_path(),
w3_get_browsercache_rules_no404wp_path(),
w3_get_minify_rules_core_path(),
w3_get_minify_rules_cache_path()
);
/**
* Attach config files
*/
if ($handle = opendir(W3TC_CONFIG_DIR)) {
while (($entry = @readdir($handle)) !== false) {
if ($entry == '.' || $entry == '..' || $entry == 'index.html')
continue;
$attachments[] = W3TC_CONFIG_DIR . '/' . $entry;
}
closedir($handle);
}
foreach ($attach_files as $attach_file) {
if ($attach_file && file_exists($attach_file) && !in_array($attach_file, $attachments)) {
$attachments[] = $attach_file;
}
}
/**
* Attach server info
*/
$server_info = print_r($this->get_server_info(), true);
$server_info = str_replace("\n", "\r\n", $server_info);
$server_info_path = W3TC_CACHE_TMP_DIR . '/server_info.txt';
if (@file_put_contents($server_info_path, $server_info)) {
$attachments[] = $server_info_path;
}
/**
* Attach phpinfo
*/
ob_start();
phpinfo();
$php_info = ob_get_contents();
ob_end_clean();
$php_info_path = W3TC_CACHE_TMP_DIR . '/php_info.html';
if (@file_put_contents($php_info_path, $php_info)) {
$attachments[] = $php_info_path;
}
/**
* Attach self-test
*/
ob_start();
$this->action_self_test();
$self_test = ob_get_contents();
ob_end_clean();
$self_test_path = W3TC_CACHE_TMP_DIR . '/self_test.html';
if (@file_put_contents($self_test_path, $self_test)) {
$attachments[] = $self_test_path;
}
/**
* Attach templates
*/
foreach ($templates as $template) {
if (!empty($template)) {
$attachments[] = $template;
}
}
/**
* Attach other files
*/
if (!empty($_FILES['files'])) {
$files = (array)$_FILES['files'];
for ($i = 0, $l = count($files); $i < $l; $i++) {
if (isset($files['tmp_name'][$i]) && isset($files['name'][$i]) && isset($files['error'][$i]) && $files['error'][$i] == UPLOAD_ERR_OK) {
$path = W3TC_CACHE_TMP_DIR . '/' . $files['name'][$i];
if (@move_uploaded_file($files['tmp_name'][$i], $path)) {
$attachments[] = $path;
}
}
}
}
$data = array();
if (!empty($wp_login) && !empty($wp_password)) {
$data['WP Admin login'] = $wp_login;
$data['WP Admin password'] = $wp_password;
}
if (!empty($ftp_host) && !empty($ftp_login) && !empty($ftp_password)) {
$data['SSH / FTP host'] = $ftp_host;
$data['SSH / FTP login'] = $ftp_login;
$data['SSH / FTP password'] = $ftp_password;
}
/**
* Store request data for future access
*/
if (count($data)) {
$hash = md5(microtime());
$request_data = get_option('w3tc_request_data', array());
$request_data[$hash] = $data;
update_option('w3tc_request_data', $request_data);
$request_data_url = sprintf('%s/w3tc_request_data/%s', w3_get_home_url(), $hash);
} else {
$request_data_url = '';
}
$nonce = wp_create_nonce('w3tc_support_request');
if (is_network_admin()) {
update_site_option('w3tc_support_request', $nonce);
} else {
update_option('w3tc_support_request', $nonce);
}
$file_access = WP_PLUGIN_URL . '/' . dirname(W3TC_FILE) . '/pub/files.php';
if (w3_get_domain(w3_get_home_url()) != w3_get_domain(w3_get_site_url())) {
$file_access = str_replace(w3_get_domain(w3_get_home_url()), w3_get_domain(w3_get_site_url()), $file_access);
}
$post['file_access'] = $file_access;
$post['nonce'] = $nonce;
$post['request_data_url'] = $request_data_url;
$post['ip'] = $_SERVER['REMOTE_ADDR'];
$post['user_agent'] = $_SERVER['HTTP_USER_AGENT'];
$post['version'] = W3TC_VERSION;
$post['plugin'] = 'W3 Total Cache';
$post['request_id'] = $request_id;
$license_level = 'community';
if (w3_is_pro($this->_config))
$license_level = 'pro';
elseif (w3_is_enterprise($this->_config))
$license_level = 'enterprise';
$post['license_level'] = $license_level;
$unset = array('wp_login', 'wp_password', 'ftp_host', 'ftp_login', 'ftp_password');
foreach ($unset as $key)
unset($post[$key]);
foreach ($attachments as $attachment) {
if (is_network_admin())
update_site_option('attachment_' . md5($attachment), $attachment);
else
update_option('attachment_' . md5($attachment), $attachment);
}
$post = array_merge($post, array('files' => $attachments));
if (defined('W3_SUPPORT_DEBUG') && W3_SUPPORT_DEBUG) {
$data = sprintf("[%s] Post support request\n", date('r'));
foreach ($post as $key => $value)
$data .= sprintf("%s => %s\n", $key, is_array($value) ? implode(',', $value) : $value);
$filename = w3_cache_blog_dir('log') . '/support.log';
if (!is_dir(dirname($filename)))
w3_mkdir_from(dirname($filename), W3TC_CACHE_DIR);
@file_put_contents($filename, $data, FILE_APPEND);
}
$response = wp_remote_post(W3TC_SUPPORT_REQUEST_URL, array('body' => $post, 'timeout' => $this->_config->get_integer('timelimit.email_send')));
if (defined('W3_SUPPORT_DEBUG') && W3_SUPPORT_DEBUG) {
$filename = w3_cache_blog_dir('log') . '/support.log';
$data = sprintf("[%s] Post response \n%s\n", date('r'), print_r($response, true));
@file_put_contents($filename, $data, FILE_APPEND);
}
if (!is_wp_error($response))
$result = $response['response']['code'] == 200 && $response['body'] == 'Ok';
else {
$result = false;
}
/**
* Remove temporary files
*/
foreach ($attachments as $attachment) {
if (strstr($attachment, W3TC_CACHE_TMP_DIR) !== false) {
@unlink($attachment);
}
if (is_network_admin())
delete_site_option('attachment_' . md5($attachment));
else
delete_option('attachment_' . md5($attachment));
}
if (is_network_admin())
delete_site_option('w3tc_support_request');
else
delete_option('w3tc_support_request');
if ($result) {
w3_admin_redirect(array(
'tab' => 'general',
'w3tc_note' => 'support_request'
), false);
} else {
w3_admin_redirect(array_merge($params, array(
'request_type' => $request_type,
'w3tc_error' => 'support_request'
)), false);
}
}
/**
* Self test action
*/
function action_self_test() {
include W3TC_INC_DIR . '/lightbox/self_test.php';
}
/**
* PHPMailer init function
*
* @param PHPMailer $phpmailer
* @return void
*/
function phpmailer_init(&$phpmailer) {
$phpmailer->Sender = $this->_phpmailer_sender;
}
/**
* Returns server info
*
* @return array
*/
function get_server_info() {
global $wp_version, $wp_db_version, $wpdb;
$wordpress_plugins = get_plugins();
$wordpress_plugins_active = array();
foreach ($wordpress_plugins as $wordpress_plugin_file => $wordpress_plugin) {
if (is_plugin_active($wordpress_plugin_file)) {
$wordpress_plugins_active[$wordpress_plugin_file] = $wordpress_plugin;
}
}
$mysql_version = $wpdb->get_var('SELECT VERSION()');
$mysql_variables_result = (array) $wpdb->get_results('SHOW VARIABLES', ARRAY_N);
$mysql_variables = array();
foreach ($mysql_variables_result as $mysql_variables_row) {
$mysql_variables[$mysql_variables_row[0]] = $mysql_variables_row[1];
}
$server_info = array(
'w3tc' => array(
'version' => W3TC_VERSION,
'server' => (!empty($_SERVER['SERVER_SOFTWARE']) ? $_SERVER['SERVER_SOFTWARE'] : 'Unknown'),
'dir' => W3TC_DIR,
'cache_dir' => W3TC_CACHE_DIR,
'blog_id' => w3_get_blog_id(),
'document_root' => w3_get_document_root(),
'home_root' => w3_get_home_root(),
'site_root' => w3_get_site_root(),
'base_path' => w3_get_base_path(),
'home_path' => w3_get_home_path(),
'site_path' => w3_get_site_path()
),
'wp' => array(
'version' => $wp_version,
'db_version' => $wp_db_version,
'abspath' => ABSPATH,
'home' => get_option('home'),
'siteurl' => get_option('siteurl'),
'email' => get_option('admin_email'),
'upload_info' => (array) w3_upload_info(),
'theme' => w3tc_get_current_theme(),
'wp_cache' => ((defined('WP_CACHE') && WP_CACHE) ? 'true' : 'false'),
'plugins' => $wordpress_plugins_active
),
'mysql' => array(
'version' => $mysql_version,
'variables' => $mysql_variables
)
);
return $server_info;
}
/**
* not used
*/
protected function view(){}
/**
* Returns list of support types
*
* @return array
*/
function get_supports() {
$supports = array(
'footer' => 'page footer'
);
$link_categories = get_terms('link_category', array(
'hide_empty' => 0
));
foreach ($link_categories as $link_category) {
$supports['link_category_' . $link_category->term_id] = strtolower($link_category->name);
}
return $supports;
}
/**
* Support Us action
*
* @return void
*/
function action_support_us() {
w3_require_once(W3TC_INC_FUNCTIONS_DIR . '/admin.php');
w3_require_once(W3TC_INC_FUNCTIONS_DIR . '/admin_ui.php');
w3_require_once(W3TC_INC_FUNCTIONS_DIR . '/ui.php');
$supports = $this->get_supports();
global $current_user;
get_currentuserinfo();
$email = $current_user->user_email;
include W3TC_INC_DIR . '/lightbox/support_us.php';
}
}
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